Itechcare Computers - Hardware and Software Services

ITECHCARE COMPUTERS

On-site Solutions & Services Provider

http://www.itechcare.com.my



		Suite: 33-01, 33rd Floor, Menara Keck Seng, 203, Jalan Bukit Bintang, 55100 Kuala Lumpur.
		03-2116 5842

News Flash

Itechcare Appointed Its Second Area Licensees in Singapore
6 Dec 2007 more »

Itechcare Expand to Batu Pahat/Johor
28 Nov 2007 more »

Lucky Winner Announcement for June 2007
15 July 2007 more »

Hardware & Software Services

Itechcare On-Site Service Rates

(With effect from 1 September 2007)

System Engineer / Individual Computer / Standard Peripherals Rates

Description	Transport & Labour	Remark
Troubleshooting / Maintenance	RM 65 - 130	Up to 2 hours
Delivery & Installation	RM 65 - 130	Up to 2 hours
Delivery, Installation & Training	RM 65 - 130	Up to 2 hours
Executive Products Training	RM 80 per hour	-
Evaluation Charges	RM 35	-

Additional Service Charges

Description	Service By	Additional Charges
Networking Systems	Network Engineer	1.5 Times
Server	Server Engineer	3.0 Times

Business/Non Business Hours	Time	Additional Charges
Core Business Days (excluding PH)	9 am - 6 pm	No
Core Business Days - Evening	6 pm - 12 mn	1.5 times
Core Business Days - Night	12 mn - 9 am	3.0 times
1st Day Weekend (excluding PH)	9 am - 12 mn	1.5 times
1st Day Weekend - Night	12 mn - 9 am	3.0 times
2nd Day Weekend & Public Holiday	9 am - 12 mn	2.0 times
2nd Day Weekend & PH - Night	12 mn- 9 am	3.0 times

Response Time	Time	Additional Charges
Next Business Day	Business Hours	No
4 hours response time	Business Hours	2.0 times
2 hours response time	Business Hours	3.0 times

Transport Surcharge

Distance from Itechcare Service Centre	Additional Charges
Within 20 KM	No
More than 20 KM but less than 40 KM	RM 20
More than 40 KM but less than 60 KM	RM 40
More than 60 KM but less than 80 KM	RM 60

Itechcare Warranty

Description	Service	Replacement Parts
Hardware	30 days	According to Suppliers terms
Software	No	-

Provided it's the same part and same fault

Itechcare Network in Singapore:
Singapore	(Tel)	(Fax)
Central/CBD	65-6241 9544	65-6389 3988
West/Jurong	65-6245 7988	65-6836 0284

Itechcare Network in Malaysia:
Klang Valley	(Tel)	(Fax)
KL/Plaza Low Yat	03-8946 9002	03-2146 2379
KL/Kuchai Lama	03-8946 9001	03-7980 4157
KL/Wangsa Maju	03-8946 9006	03-2284 4515
PJ/Damansara	03-8946 9003	03-7727 1686
Selangor/Klang	03-8946 9004	03-3324 8415
Selangor/Shah Alam	03-8946 9005	03-5192 7735

Peninsular	(Tel)	(Fax)
Kedah/Alor Star	04-777 2669	04-777 2668
Kedah/Sg Petani	04-422 9299	04-422 1299
Penang	04-643 6073	04-647 2040
Perak/Ipoh	05-292 3159	05-292 3159
Melaka/Bkt Rambai	06-334 0396	06-334 0396
Johor/Batu Pahat	07-434 6822	07-433 7822
Kelantan	09-747 9788	09-747 2198
Terengganu	09-631 1823	09-631 1824
Pahang	09-548 3178	09-548 3175