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News Flash |
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Itechcare Appointed Its Second Area Licensees in Singapore
6 Dec 2007 more » |
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Itechcare Expand to Batu Pahat/Johor
28 Nov 2007 more » |
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Lucky Winner Announcement for June 2007
15 July 2007 more » |
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| List all news |
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| Receive System Alarm via SMS |
| For monitoring mission critical equipments, you may have been receiving alarm notifications via telephone calls, pagers or emails. Now you can via SMS. |
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In your existing network, critical equipment supporting your business continuation needs to be monitored. Using our ATG SMS Alarmer, you can monitor mission critical equipments like
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Application Servers |
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PABX |
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UPS system |
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AC power in your equipment room |
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ATG SMS Alarmer is an SMS alert gateway that delivers system alarm messages in the event that an equipment error or problem is about to happen or has affected your business process. We have a range of plug-in programs in our portfolio for monitoring of various equipment types and can develop any plug-in required for your equipment.
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| Standard ATG Features: |
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| Module Upgrades: |
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With the standard ATG SMS Alarmer, your support staff and decision makers will be able to receive system alarms via their handphone. This solution can be upgraded to include support staff acknowledgement for response coordination and monitoring.
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| Standard ATG Features: |
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SMS Alert List
Configurable broadcast list for SMS alarms to be sent to multiple recipients such as the person-in-charge, administrator, vendor and network monitoring system. |
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SMS Delivery Report
Delivery reports are available to ensure that critical system alerts are sent and tracked. |
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Configurable Alert Type
Alarm to be broadcasted can be set to WARNING, MINOR, MAJOR, and CRITICAL. |
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Configurable Alert Message
Alarm message can be in simple to understand SMS message or technical information. |
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| Module Upgrades: |
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Expandability Network Monitoring
Add-on software solution that receives all system alarms into a centralized alarm panel. It is an ideal monitoring platform for vendors who are maintaining mission critical equipment. |
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Multiple Integrations
Integration with email, HTTP POST, telnet and hardware contact relay. |
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Service Escalation
Integration to helpdesk or service escalation platform to form an ideal technical support infrastructure. Our service escalation is able to escalate trouble ticket based on engineer skill-set, workload, area, zone, and severity of report. |
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| Integration Requirements
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A networked PC/Server with Windows ME/XP/2000 with 1 spare USB port and a valid SIM card for use with the GSM modem.
For Companies with email enabled monitoring system, there is no need for additional agent modules for equipment to be monitored. The ATG integration will use the email agent module to receive alarms from the existing monitoring system and convert them to SMS.
For companies without any email enabled monitoring system, customization and additional investment will be required. |
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| Itechcare Network in Singapore: |
| Singapore |
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(Tel) |
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(Fax) |
| Central/CBD |
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65-6241 9544 |
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65-6389 3988 |
| West/Jurong |
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65-6245 7988 |
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65-6836 0284 |
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| Itechcare Network in Malaysia: |
| Klang Valley |
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(Tel) |
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(Fax) |
| KL/Plaza Low Yat |
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03-2146 2929 |
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03-2146 2379 |
| KL/Kuchai Lama |
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03-7987 1951 |
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03-7980 4157 |
| KL/Bangsar |
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03-2288 1313 |
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03-2284 4515 |
| PJ/Damansara |
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03-6277 1280 |
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03-7727 1686 |
| Selangor/Klang |
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03-3323 7645 |
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03-3324 8415 |
| Selangor/Shah Alam |
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03-5192 2571 |
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03-5192 7735 |
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| Peninsular |
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(Tel) |
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(Fax) |
| Kedah/Alor Star |
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04-777 2669 |
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04-777 2668 |
| Kedah/Sg Petani |
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04-422 9299 |
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04-422 1299 |
| Penang |
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04-643 6073 |
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04-647 2040 |
| Perak/Ipoh |
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05-292 3159 |
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05-292 3159 |
| Melaka/Bkt Rambai |
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06-334 0396 |
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06-334 0396 |
| Johor/Batu Pahat |
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07-434 6822 |
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07-433 7822 |
| Kelantan |
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09-747 9788 |
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09-747 2198 |
| Terengganu |
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09-631 1823 |
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09-631 1824 |
| Pahang |
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09-548 3178 |
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09-548 3175 |
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