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News Flash |
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Itechcare Appointed Its Second Area Licensees in Singapore
6 Dec 2007 more » |
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Itechcare Expand to Batu Pahat/Johor
28 Nov 2007 more » |
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Lucky Winner Announcement for June 2007
15 July 2007 more » |
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| List all news |
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| Call Logging & Voice Recording System |
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Add RM800 for Delivery & On-site installation.
**Location within 50 km from any of our locations |
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This Enterprise Grade Voice Recorder Server is a stand-alone unit that provides 8 analogue telephone lines recording, expandable up to 128. With 250GB hard disk, up to 17,000 hours of recording can be stored. Status monitoring software reminds administrator the capacity of hard disk. SMDR interface synchronizes the call log of PBX/KTS. On each voice log, it contains date/time, call duration, from/to telephone number, line number and extension number.
When users want to retrieve data or do settings, they can use PC to log into the device via LAN (local area network) or Internet. Users can easily download the data to the PC and backup into other storage media (eg PC hard disk, CD, DVD).
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Improve customer service |
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Monitor and improve call handling skills |
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Fast and easy search and playback of voice conversation |
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Can be used as phone transaction evidence |
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Reduce internal staff personal phone usage |
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A much cheaper solution compared to many other phone recording systems |
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Avoid phone harassment |
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Customer service department |
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Government body |
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Call centres |
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Lawyers/ attorney |
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Dept collectors |
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Insurance agent |
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Remisiers |
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Corporations |
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Public safety |
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| Features and functions: |
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Logs dialed number (DTMF) & Caller ID number (FSK) for searching. |
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Storing recording files in high quality sound format on Hard disk (Daily Folder), DVD or LAN. |
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Allows multiple users Find & Play recordings simultaneously, ordered by date, line, caller ID, Extension No., Remark or dialed number or from other computers on LAN. |
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All Status of the recording channel can be LIVE monitored simultaneously, and individual channel conversation can be heard LIVE via LAN. |
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Recording on Demand, Voice Detection Trigger recording (VOX), ON/OFF hook trigger recording. Voltage detection, weekly schedule, and continues recording. |
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Convert recordings to wave files which can be playback in Media player. |
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Multiple Class of Service (COS) Functions can be independently assigned to administrators, providing flexible COS. |
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Support RAID 1 (Disk Mirroring) for Data Redundancy. |
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User friendly Graphic User Interface (GUI) for easy operation. |
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| Hardware Specifications: |
19h 4U Rack Mount Casing / Server 500watt Power supply
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INTEL Core 2 Duo E4600 CPU |
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1.44MB FDD, CD ROM Drive |
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10/100 network interface card |
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Keyboard & Mouse, speaker |
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3 Full sized PCI slots |
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1GB RAM, 250GB HDD |
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Microsoft Windows XP Pro License |
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8 port analog card |
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17h LCD Monitor |
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Cabling to PABX in same room |
Ethical Issues
While there is no law against recording a phone conversation, it is common courtesy to inform the other party that calls will be recorded.
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| Itechcare Network in Singapore: |
| Singapore |
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(Fax) |
| Central/CBD |
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65-6241 9544 |
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65-6389 3988 |
| West/Jurong |
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65-6245 7988 |
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65-6836 0284 |
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| Itechcare Network in Malaysia: |
| Klang Valley |
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(Tel) |
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(Fax) |
| KL/Plaza Low Yat |
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03-2146 2929 |
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03-2146 2379 |
| KL/Kuchai Lama |
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03-7987 1951 |
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03-7980 4157 |
| KL/Bangsar |
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03-2288 1313 |
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03-2284 4515 |
| PJ/Damansara |
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03-6277 1280 |
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03-7727 1686 |
| Selangor/Klang |
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03-3323 7645 |
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03-3324 8415 |
| Selangor/Shah Alam |
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03-5192 2571 |
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03-5192 7735 |
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| Peninsular |
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(Tel) |
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(Fax) |
| Kedah/Alor Star |
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04-777 2669 |
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04-777 2668 |
| Kedah/Sg Petani |
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04-422 9299 |
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04-422 1299 |
| Penang |
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04-643 6073 |
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04-647 2040 |
| Perak/Ipoh |
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05-292 3159 |
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05-292 3159 |
| Melaka/Bkt Rambai |
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06-334 0396 |
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06-334 0396 |
| Johor/Batu Pahat |
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07-434 6822 |
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07-433 7822 |
| Kelantan |
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09-747 9788 |
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09-747 2198 |
| Terengganu |
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09-631 1823 |
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09-631 1824 |
| Pahang |
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09-548 3178 |
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09-548 3175 |
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